Last updated: August 2026 · In accordance with Directive 2011/83/EU and Spanish consumer law (RDL 1/2007)
Free shipping on all orders to mainland Spain. We prepare your order within 24–48 working hours and email you the tracking number as soon as it ships.
Cost and estimated delivery time are calculated and shown at checkout before you pay. No hidden charges: what you see on the payment screen is what you pay.
If your order arrives damaged or doesn't arrive, write to [email protected] with your order number and we'll sort it out with the carrier ourselves.
You have 14 calendar days from receiving the product to return it without giving any reason, as established by law for distance purchases.
Email [email protected] within the period, stating your order number and that you wish to withdraw from the purchase. We'll confirm the return address and the steps.
Return shipping costs are borne by the customer. The product must be returned complete (cables, adapters and testers included) and in perfect condition. You may examine it as you would in a physical store; if the product shows use beyond that check, or deterioration, the law allows us to deduct the corresponding loss of value from the refund.
Once the product is received and checked, we refund you within a maximum of 14 days via the same payment method you used.
All our products carry the 3-year legal conformity warranty established by Spanish law for new products.
Manufacturing and functional defects — for example, the conductive fabric no longer conducting under normal use and care. And here's the advantage of our system: you don't have to trust a feeling — run the included tester over the fabric and see whether it conducts. That objective check is the basis of any warranty claim.
Normal wear, damage caused by use or washing contrary to the instructions, and the absence of subjective wellness sensations. We say it across the site and repeat it here: individual results vary and "not feeling anything" is not a product defect. What we guarantee is what can be measured: the product conducts and the circuit closes.
Email [email protected] with your order number, a description of the issue and, for conduction issues, a photo or video of the tester result. Depending on the case: repair, replacement, price reduction or contract termination, as provided by law.